Contextual Assistance
Problem
Users need guidance but often don't know what or when to ask. Traditional help interrupts workflows.
Solution
Design intelligent assistance that proactively offers relevant help, suggestions, or information based on user context and behavior. Anticipate needs rather than waiting for explicit requests.
Examples in the Wild
Interactive Code Example
Design This Pattern
Implementation & Considerations
Implementation Guidelines
Make assistance subtle and non-intrusive; don't interrupt the user's flow
Provide clear indications that suggestions are AI-generated
Allow users to easily accept, modify, or dismiss suggestions
Gradually improve suggestions based on user feedback and acceptance patterns
Offer ways to access more detailed help when contextual assistance isn't sufficient
Design Considerations
Balance between proactive help and avoiding unnecessary interruptions
Consider privacy implications of analyzing user behavior to provide contextual help
Ensure the system doesn't make assumptions that could frustrate users if incorrect
Provide transparency about why certain suggestions are being made
Include settings to adjust the frequency and type of assistance